48 hours notice must be given to reschedule a session, or the full fee applies.
If you arrive late for a session, it will still end on time.
Payment must be made prior to, or immediately after each session.
If you have signed up for a specific coaching programme, payment must be made on the same day of booking.
If you are not satisfied after the first session and wish to cancel the programme, this must be done within 48 hours of the first session. A full refund will be issued, minus the fee for the first session. If you wish to cancel more than 48 hours after the first session, no refund will be made.
Workshops for individuals
48 hours notice must be given to cancel a workshop booking. A full refund will be issued.
If you cancel less than 48 hours before the workshop, no refund will be made.
Workshops for groups, organisations and companies
To receive a full refund, 2 weeks’ notice must be given.
To receive a 50% refund, at least 1 week’s notice must be given.
No refund will be issued if less than 1 week’s notice is given.